Returns & Refunds Policy

At i-emporium, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

You may return most items within 7 days of receiving your order, provided that:

The item is unused and in its original condition
The item is in its original packaging
You have proof of purchase (order confirmation or receipt)

Non-Returnable Items

Items that have been used or damaged after delivery
Items without original packaging
Sale or clearance items (unless faulty)
Personalised or custom-made products

How to Return

To initiate a return, please contact us at info@i-emporium.co.za with your order number and reason for return. We will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you received a faulty or incorrect item, we will gladly exchange it at no extra cost. Please contact us within 48 hours of receiving your order.